Shipping policy

At Cerrito Western Wear, we’re dedicated to providing high-quality products with efficient delivery while keeping costs low for our customers. Below are the details of our shipping process, estimated delivery times, costs, and policies to help ensure a smooth and hassle-free ordering experience.

Order Processing Time

  • Standard Orders: Processing takes 1-5 business days (excluding weekends and holidays) after payment confirmation.

  • Exotic Leathers: Some items requiring special permits may also take up to 4 weeks to ship.

  • Order Modifications/Cancellations: Orders cannot be changed or canceled once shipped. To request a cancellation or modification before shipment, please contact our support team at cerritocustomerservice@gmail.com or through our official social platforms. We’re happy to assist you!

 

Shipping Methods/ Rates

  • Standard Shipping (U.S.): Estimated delivery time is 5-10 business days from the shipping date.

  • International Shipping: We currently do not offer international shipping.

  • Delivery Estimates: While we strive to meet delivery estimates, shipping times may vary due to carrier delays, weather conditions, or other unforeseen factors.

  • Expedited Shipping: Offered at extra cost

  • Free Shipping is offered to orders exceeding $200 USD.

  • The free shipping policy excludes Alaska and Hawaii.

 

Tracking & Delivery Status

  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number to monitor your shipment.

  • Lost or Stolen Packages: Cerrito Western Wear is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If an issue arises, we recommend contacting the shipping carrier directly.

  • Delayed Shipments: If your order is delayed beyond the estimated timeframe, please reach out to us at cerritocustomerservice@gmail.com for assistance.

 

ADDRESS ACCURACY & FAILED DELIVERY ATTEMPTS

  • Customer Responsibility: Customers are responsible for providing an accurate shipping address. Cerrito Western Wear is not responsible for packages lost due to incorrect or incomplete addresses.

  • Undeliverable Packages: If a package is returned due to an incorrect address, refusal, or failed delivery attempt, the customer will be responsible for reshipping fees.

  • Address Changes: Once an order has shipped, we cannot change the shipping address.

 

 

DAMAGED OR INCORRECT ORDERS

  • Damaged in Transit: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and damaged item(s) for review.

  • Incorrect Items: If you receive an incorrect item, notify us within 5 days of delivery. We will arrange for a replacement or refund upon verification.

  • Resolution Process: Cerrito Western Wear reserves the right to determine whether a refund, replacement, or exchange is the appropriate resolution.

 

 

HOLIDAY SHIPPING & PEAK SEASON DELAYS

  • Orders placed during peak holiday seasons may experience delays due to increased demand and carrier workload.

  • We recommend placing holiday orders early to ensure timely delivery.